Create interaction and obtain customer insight by offering free social WiFi – an effective and simple solution to respond to the preferences of your members and visitors. Connect, analyse, and stay in touch for the ultimate customer retention.
VISITOR INSIGHT AND INTERACTION WITH SOCIAL WIFI
EASILY CONNECTED
A SIMPLE SOLUTION WITH A LARGE IMPACT
Collect valuable customer data through social WiFi. Let your customers use your free and fast WiFi through the DDJ Connect Router. After the visitor logs in, they will be shown a login page – completely designed in the look and feel of your brand. Next, your visitor will be shown a landing page that you can customize however you wish. This unlocks an interesting range of opportunities. Increase your followers on social media, have visitors and members download your app, or offer them the opportunity to connect with you via WhatsApp. A perfect way to stimulate interaction and strengthen your connection with your visitors and your members.
KNOW AND RECOGNIZE YOUR VISITOR
INSIGHT INTO VISITOR PROFILES AND TIME SPENT IN FITNESS FACILITY
Get to know your visitors and respond to their preferences. Social WiFi allows you to collect interesting data about your visitors. Use this data to anticipate the wishes and desires of your target audience. This increases retention as well as visitor and member satisfaction and loyalty. The online dashboard makes it easy to analyse the data. It provides insight into real-time data, such as:
- Customer profiles: name, gender, age, email address, social media profile
- Time spent in sports or wellness facility, average number of visits, total number of visitors (new and returning)
FROM INTERACTION TO TRANSACTION
REVIEWS & PERSONALIZED MESSAGES
DDJ Connect offers you direct interaction with your visitors. Achieve maximum loyalty and connection through personalized messages and reviews.
- Email messages: send personalized vouchers or promotions via email, such as a customised gift with your company logo on it on the member’s birthday or a promotion specific to a certain age group. Create automated messages when members leave your club, or in case of inactivity.
- Chat: let visitors connect with you via WhatsApp. Your visitors could ask questions, request songs, or ask to try out an exercise class.
- Reviews: ask your members and visitors to leave a review about your club or facility.
