SOCIAL WIFI

INSIGHT AND INTERACTION WITH SOCIAL WIFI

Create interaction and obtain customer insight by offering free social WiFi – an effective and simple solution to respond to the preferences of your guests. Connect, analyse, and stay in touch for the ultimate customer retention.

EASILY CONNECTED

UNLOCK INTERESTING OPPORTUNITIES

Let your guests use your free WiFi through the DDJ Connect Router. After your guests log in, they will be shown a login page – completely designed in the look and feel of your brand. Your guests can login using social media or email. Next, they will be shown a landing page that you can customize however you wish. This unlocks an interesting range of opportunities. Encourage guests to follow you on social media, download your app, or to connect with you via WhatsApp.

KNOW AND RECOGNISE YOUR GUESTS

INSIGHT INTO GUEST PROFILES AND LENGTH OF STAY

Get to know your guests and respond to their preferences. The customer data that you receive via social WiFi logins, allow you to make smart choices – about the lay-out of your establishment or your menu, for example. You have access to an online dashboard that provides insight into real-time data about your guests, such as:

  • Customer profiles: name, gender, age, email address, social media profile
  • Length of stay, average number of visits, total number of guests (new and returning)

We ensure the entire process meets GDPR legislation.

FROM INTERACTION TO TRANSACTION

REVIEWS & PERSONALISED MESSAGES

DDJ Connect allows you to personally connect with your guests to strengthen your relationship. Connect with your guests through personalized messages and reviews.

  • Email messages: send personalized vouchers or promotions via email, such as a free cup of coffee on the guest’s birthday or a promotion specific to men or women. Create automated messages at the end of your guest’s stay or in case of inactivity.
  • Chat: let guests connect with you via WhatsApp. Your guests could ask questions, request songs, or place an order. This offers many interesting possibilities.
  • Reviews: ask your guests to leave a review about your establishment on TripAdvisor.